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 Term & Conditions

MEMBERSHIP

  • Members must register with Toys ‘R’ Urs by completing a membership form and pay the appropriate registration and membership fee.
  • Member should pay a refundable security deposit depending on the type of membership plan they opt for. This security deposited will be refunded when the members resign, after deduction of dues (if any) to Toys ‘R’ Urs.
  • Further items will "NOT" be issued while there are overdue of toys and /or fees/fines are outstanding.
  • Users are not allowed to exchange toys with friends even if they aretoys ‘R’ Urs members.. All toys must remain within the borrower's home.
  • Any changes in address need to be communicated to us immediately.
  • Toys ‘R’ Urs needs a minimum period of 10 days to refund the amount on cancellation, to check the working condition of the last toy returned & to check over the deduction of dues ( if any ).
  • If the membership remains unpaid for a period of 12 months after the renewal is due, the Toys ‘R’ Urs committee will deem the member as 'resigned' from the Toys ‘R’ Urs.
  • Members are issued with a membership card, which they are required to have with them to borrow toys. Members may return toys without their membership card. If any membership card is lost, a replacement card will be issued by the library for an additional cost of Rs.25
  • The membership may be cancelled by us at any time, under the occurrence of any of the following circumstances, or if we consider (in our discretion) that such circumstances may occur:
  • The item is not being properly used, or
  • The item has been abused, or
  • The item is not being kept properly secure, or
  • The item may be lost, or
  • The membership fee Charges or any money due to us are not paid on their due date, or
  • Members have committed any breach of this agreement

BORROWING PERIOD AND LIMITS

  • The item and the number of the items borrowed at a time by a Member will vary according to different plan types. Members may borrow toys & books based on the membership plan chosen.
  • The minimum period for which an item can be borrowed is 15 days
  • The maximum period for which an item can be borrowed is 4 weeks but Members are encouraged to change the item once every two weeks.
  • If the item is retained for a week or more by a Member (after borrowing for the maximum 4 weeks), during the subscription period, a fine of Rs. 50-100 per week for each item should be paid by the member.
  • Item cannot be immediately re-borrowed for another 4 week period.
  • Member is not allowed to make copy of any of the item borrowed from Toys ‘R’ Urs.

LOST, MISSING and BROKEN ITEMS

  • Item must be returned clean, undamaged and complete. Care must be taken to ensure all pieces of the item are accounted for. Please ensure water toys are dry.
  • If a piece of toy is damaged and /or broken or missing, a fine is payable by the concerned Member as assessed by the Toys ‘R’ Urs committee.
  • If an item is missing, the item will be held by the library and remain on the Member's card for an agreed period of the time or until the piece is found. If the piece is not found within the agreed period of time then, fine would be levied on the member for the missing pieces. If the missing piece is returned before Toys ‘R Urs has purchased a replacement piece the member will be reimbursed the fined amount.
  • If a item is broken whilst on load the item will be removed from borrowing for maintenance. If the item is repairable, it will be repaired and returned for borrowing. The member is entitled to pay the repair cost.
  • If a item is totally lost, irreparably damaged, or rendered useless then the member will be charged a reasonable replacement cost as assessed by the Toys ‘ R’ Urs.\
  • The Member must count the pieces of the item prior to borrowing. If the item is incomplete, the member must ensure details of the missing pieces or pieces are recorded by the librarian prior to leaving library. Otherwise it will be assumed that the member has lost the piece or pieces of the item.
  • If for any reason the member is unable to return the borrowed item to the library on or before the due date they can contact librarian by telephone to arrange the return of the items. If not - the member needs to pay the subscription for the month/s for which the items are held.
  • In case the toy is broken or any part is lost we would try to replace the broken/lost parts and charge for the replacement part only. Please be assured that we believe in complete fairness and will charge you only as much required to get the toy working. However, if Toys R Urs cannot replace the parts, the cost of replacing the toy (depreciated cost of the toy) would be borne by the member.

Please feel free to contact us if you are missing a piece to a toy and we are happy to work with you.

TOY SAFETY AND HYGIENE STANDARDS :

  • Toys ‘r’ Urs has carefully chosen branded toys that are safe for children.
  • All toys are cleaned, sanitized and packed before the toy is circulated to the next child.
  • It is the responsibility of the member to ensure appropriate toys are chosen for the children based on the age and their own child's ability to use.
  • Toys ‘R’ Urs is not responsible for any accidents caused during the usage of the toy.
  • You agree that we accept no fault whatsoever for any accident that occurs on, around or in any item and is not liable for any loss or damage suffered by you or any liability incurred by you as a result of the use of the item or the breakdown of the item, however caused. If any liability does attach to us under this agreement or in any other way, our liability shall be limited to the refund of the Hire charges.
  • You acknowledge that we are not liable for any loss or damage whether direct or indirect, which occurs as a result of your use of the item and you will indemnify us against any claim by a third party in respect of any loss, damages, injury or liability arising out of this hiring or from the use of the item by, or on behalf of you.
  • Members are requested to provide in writing any complaints related to the hygiene or safety of the toys to enable Toys ‘R’ Urs to take necessary actions.

For Members who opt for HOME DELIVERY

Browse our website, select & confirm your toys/books over phone. Toys will be delivered based on availability. Condition of the toy/books should be checked on delivery by the member thoroughly & should be returned in same condition. Toys will be checked at Toys R Urs before delivery & rechecked at Toys ‘R’ Urs after use by a member.

Free Delivery and pickup is provided only when the user retains rented out Toy(s) for a period of 15 days or more. For a request for change of Toys within 15 days, additional delivery and pickup charges will be applicable

The toys will be picked up approximately 1-2 days from the date of intimation. If you are not available on the pickup date, please contact us. You may schedule an alternate pickup date before 12 hours of the original pickup date / time without penalty.

If Toys ‘R’ Urs is unable to deliver / pickup the Toy(s) through no fault of their own (e.g. delivery / pickup is attempted and no one is at the Customer’s home), the Customer will be charged for repeat delivery and is liable to inform Toys ‘R’ Urs about a new delivery via Phone call or email. Before the delivery / pickup date you will receive an email and/or phone call and/or SMS reminder of your scheduled date and time. If the Toy(s) rented is not accepted on delivery or made available for pick up at the time and day stipulated and agreed to upon by the Customer (e.g. there is no one home when pick-up is attempted), another pick up date will be scheduled after confirmation and the customer will be charged an additional delivery charge. Additionally, a daily late return fee of Rs. 50 will apply if required Toy(s) are not returned to the pickup team on pickup date / time. The daily late return fee starts the date after the pick up day noted on the delivery / pickup note.

Areas which come under “FREE DELIVERY ZONE” are:

Nava India, Meena Estate, Avarampalayam, Bharathi colony, Cheran Managar, Peelamedu, Hopes College , areas in and around Avinashi Road upto Kalapati, Sowripalayam. Uppilipalayam, Ramanadapuram, Nanjundapuram, R.S.Puram, Gandhipuram, Ganapathy, Singanallur.

For other areas delivery charges will be collected based on the distance .

 

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